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Regina Holliday – on Patient Advocacy

Recently, planners of an upcoming event asked me some questions and here are the answers.  1.    How would you define the role/responsibilities of a “patient” advocate? The patient advocate can be defined in several ways.  Sometimes this is an official staff member in a facility.  They can operate as a patient navigator or customer service operative.  In the best scenario, their job is to help the patient understand the processes and options in care within the facility.  In the worst scenarios, the patient advocate operates as a tool of damage control to damper litigious action of distraught family members. Sometimes the patient and family hire a patient advocate from a registry like the AdvoConnection.  In this case the advocate may be a nurse, a doctor, or a trained and experienced caregiver who helps the patient while hospitalized or at home. They obtain medical records, ask questions, keep notes, help patients make their own difficult medical decisions, and review…